Refund policy
At Riwaaj, we take pride in our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple return and refund process.
Eligibility for Returns
- You may return items within 3 days of receiving your order.
- Items must be in their original condition and packaging, with no signs of damage caused by the customer.
Return Process
- Contact us at riwaaj.uk@gmail.com with your order number and reason for return.
- We will provide you with detailed instructions on how to return the item.
Return Shipping
- Customers are responsible for return shipping costs unless the item is incorrect or defective.
- We recommend using a trackable shipping service to ensure safe delivery.
Exchanges
- If you wish to exchange an item, follow the return process.
- Exchanges are subject to product availability.
Refund Policy
Faulty or Defective Products
- We offer refunds for products that are faulty or defective.
- If you receive a faulty product, please contact us immediately at riwaaj.uk@gmail.com with your order number and details of the issue.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Non-Refundable Items
- Items damaged due to customer mishandling are not eligible for a refund.
Contact Us
For any questions or assistance, please reach out to us at:
Email: riwaaj.uk@gmail.com