Shipping & Delivery Policy

We are proud to serve our customers from London. At Riwaaj, we aim to ensure a smooth and timely delivery process for all orders.

Order Processing

Once your order is placed, it will be processed and dispatched within 1-2 business days.

Delivery Times

Delivery times may vary depending on your location. Generally, you can expect your order to arrive within:

• Domestic Orders (Within the UK): 2-4 business days
• International Orders: 7-14 business days (may vary based on shipping options)

Tracking Information

Once your order has been shipped, you will receive a tracking number via email. This will allow you to monitor your package’s progress and estimated delivery date.

Shipping Rates

A flat rate of GBP 5.5 is applicable. Delivery above £49 is Free for UK orders only

Shipping Delays

While we strive for timely delivery, unforeseen circumstances (e.g., weather, carrier delays) may occasionally affect delivery times. We appreciate your patience in such cases.

Contact Us

If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out to us:

Email: riwaaj.uk@gmail.com

Refund Policy

At Riwaaj, we take pride in our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple return and refund process.

Eligibility for Returns

• You may return items within 14 days of receiving your order.
• Items must be in their original condition and packaging, with no signs of damage caused by the customer.

Return Process

1. Contact us at riwaaj.uk@gmail.com with your order number and reason for return.
2. We will provide you with detailed instructions on how to return the item.

Return Shipping

• Customers are responsible for return shipping costs unless the item is incorrect or defective.
• We recommend using a trackable shipping service to ensure safe delivery.

Exchanges

• If you wish to exchange an item, follow the return process.
• Exchanges are subject to product availability.

Refund Policy

Faulty or Defective Products

We offer refunds for products that are faulty or defective.

If you receive a faulty product, please contact us immediately at riwaaj.uk@gmail.com with your order number and details of the issue.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Non-Refundable Items

Items damaged due to customer mishandling are not eligible for a refund.

Contact Us

For any questions or assistance, please reach out to us at:

Email: riwaaj.uk@gmail.com